What is Smart Audio Returns & Refunds policy?

All items sold on Smart Audio  are covered under the "100% Buyer Protection".

The logo is applied Return policy can be found on our website, on the item/product page.

                                                                           100% Buyer Protection (BP)                      

Coverage of return policy                                7 calendar days                                           

Change of mind                                                 Available                                                       

Money back guarantee                                     Yes                                                                 

Smart Audio verified-service of sellers          Yes                                                  

Depending on the applied Return policy, you may return your item to us within 7 calendar days. Countdown starts from the date you received the item to the time you fill out the Online Returns Form.

Requirements for a valid return:

• You have the original external packaging

• The product is not installed or had any data inputted

• Return reason has to be valid and returns acceptance conditions met (check out below)

Return reason:

• Damaged - Damaged parcels must be reported within 24 hours of receipt

• Defective

• Not as advertised

• Wrong item delivered

• Missing parts / Items

• Change of mind

NOTE: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you.

Can I return an item after 7 days upon receipt?

Your item cannot be returned after 7 calendar days for items under 100% Buyer Protection.

Passed this period, kindly check the warranty status of the item and redeem the warranty the item is covered with.

You can also find all the contact information of your product’s warranty centre on the warranty card inside your package.

How long is the quality evaluation process?

Refund process only begins after we have completed evaluating your returned product.

This quality evaluation process may last up to 5 business days.

The refund is completed within a day, it may take 2- 14 business days for the amount to reflect in your account depending on your local bank policies.

How do I prepare for my return pick-up?

Kindly ensure that the item to be returned is returned with its original packaging, free gifts, warranties, tags, manuals or any item that came with it.

Ensure to cover this with a simple external packaging like plastic to avoid damage to parcel while transportation. Do write your order number on the package.

Does Smart Audio cover the shipment cost for returns?

Yes. Returning an item with Smart Audio is free of charge.

Does Smart Audio offer replacement?

Smart Audio offers replacement for the item(s) that you bought with the same type of product if you want to exchange within 7 days .